Your Privacy at tktk11
At tktk11, the privacy and security of every player's personal information is a fundamental commitment. This Privacy Policy explains exactly what data we collect, how we use it, and the rights you hold over your information.
This Privacy Policy ("Policy") governs the collection, processing, storage, and sharing of personal data by tktk11 ("the Platform", "we", "us", "our") in connection with the operation of the tktk11 website at tktk11.app and all associated services including casino gaming, sports betting, live dealer products, promotional activities, and customer support. It applies to all registered players, unregistered visitors, and any other individual whose personal data is processed by tktk11.
By accessing the tktk11 platform or registering a player account, you acknowledge that you have read, understood, and consented to the practices described in this Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the tktk11 platform and may request account closure by contacting [email protected].
We take your privacy seriously. tktk11 employs 256-bit SSL encryption across all data transmissions, follows strict internal data handling procedures, and never sells personal data to third parties for commercial marketing purposes. Our data practices are designed to be transparent, proportionate, and fully aligned with the interests of our players.
End-to-End SSL Encryption
Every data exchange between your browser or device and the tktk11 servers is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information travel only over secure, encrypted connections at all times.
We Do Not Sell Your Data
tktk11 will never sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Any sharing of data with third parties is strictly limited to service delivery, fraud prevention, payment processing, and legal obligations.
Data Minimisation Principle
We collect only the personal data that is genuinely necessary to provide our services, verify player identity, process payments, and comply with our legal obligations. We do not collect personal data speculatively or beyond what each specific purpose requires.
Your Rights Over Your Data
You have the right to access your personal data held by tktk11, request corrections, request deletion (subject to legal retention obligations), and withdraw consent for processing where consent is the lawful basis. All data rights requests are handled via [email protected].
Payment Data Security
tktk11 does not store full payment instrument details on its own servers. Transactions processed via bKash, Nagad, Rocket, Upay, and bank transfer partners are handled through their own secure environments. tktk11 retains only transaction reference data and amounts.
Defined Retention Periods
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Player account data is retained for a minimum of five years following account closure to comply with financial record-keeping requirements.
tktk11 collects personal data through several channels: directly from you when you register or use our services, automatically through your use of the platform, and from trusted third-party service providers where necessary. The categories of personal data we collect are as follows:
Registration Data
When you create a tktk11 account, we collect your full name, date of birth, mobile phone number, email address, residential address, and preferred username. This data is required to establish and maintain your account and to verify that you meet our minimum age requirement of 21 years.
Identity Verification Data
To comply with our Know Your Customer (KYC) obligations, we may request copies of identity documents such as your National Identity Card (NID), passport, or driving licence, along with a recent proof of address. Document images are processed securely and used solely for verification purposes.
Financial Data
We collect records of all deposits and withdrawals made on your account, including transaction amounts, timestamps, payment method type (e.g., bKash, Nagad, Rocket, Upay, bank transfer), and transaction reference numbers. We do not store full mobile wallet PINs, card numbers, or online banking passwords.
Usage and Technical Data
We automatically collect certain technical information when you access tktk11, including your IP address, device type, operating system, browser type and version, pages visited, session duration, game history, wagering patterns, and clickstream data. This data helps us optimise platform performance and detect suspicious activity.
Communications Data
We retain records of all communications between you and our customer support team, including emails, live chat transcripts, and any documents or screenshots you submit. This data is used to manage your support queries, resolve disputes, and improve service quality.
Cookies and Tracking Technologies
tktk11 uses cookies, web beacons, and similar tracking technologies to remember your session preferences, improve site navigation, and analyse aggregate usage trends. You may manage cookie preferences through your browser settings. Disabling certain cookies may limit platform functionality. See Section 7 for full details on our cookie practices.
tktk11 processes personal data only for lawful, specified, and legitimate purposes. The following table summarises our primary data processing activities and their legal basis:
tktk11 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.
tktk11 does not sell, rent, or trade your personal data to third parties. We may, however, share your data with carefully selected categories of third parties where it is necessary to deliver our services or comply with legal obligations:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive the minimum data required to process your financial transactions securely.
- Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers for the purpose of delivering their game content within our platform.
- Identity Verification Partners: Third-party KYC service providers may process identity document data on our behalf strictly for the purpose of age and identity verification.
- Fraud Prevention Services: We may share technical data (IP addresses, device fingerprints, transaction patterns) with fraud detection and anti-money laundering service partners to protect the platform and its players.
- IT and Hosting Providers: Our infrastructure and hosting partners may process technical data solely for the purpose of maintaining platform operations under strict confidentiality obligations.
- Legal and Regulatory Authorities: We may be required to disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are under a legal obligation to do so.
tktk11 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and financial record-keeping obligations. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
As a player on the tktk11 platform, you have meaningful rights over your personal data. tktk11 is committed to honouring these rights promptly and without undue obstacle. The following rights are available to you:
Right of Access
You may request a copy of all personal data held about you by tktk11. We will provide this information in a clear, readable format within 30 days of receiving a valid request.
Right to Rectification
If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. Please notify us promptly of any changes to your registered details.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing. This right is subject to legal retention obligations that may require us to retain certain data despite a deletion request.
Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.
Right to Data Portability
Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Withdraw Consent
Where tktk11 relies on your consent as the legal basis for processing (for example, sending promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.
tktk11 takes the security of your personal data seriously and implements a comprehensive range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
- Encryption of sensitive personal data at rest within our database infrastructure.
- Role-based access controls ensuring that only authorised personnel can access personal data on a strict need-to-know basis.
- Regular internal security audits and penetration testing conducted by qualified information security professionals.
- Multi-factor authentication (MFA) requirements for all internal administrative access to player data systems.
- Incident response procedures to detect, contain, and report data security breaches in a timely manner.
- Staff training programmes covering data protection responsibilities and information security best practices.
While tktk11 takes every reasonable precaution to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We encourage all players to use strong, unique passwords for their tktk11 accounts and to enable any available two-factor authentication features.
In the event of a data security incident that poses a risk to your rights and freedoms, tktk11 will notify affected players without undue delay and will take all appropriate remedial action to mitigate the impact of the breach.
tktk11 uses cookies and similar technologies to enhance your experience on our platform, maintain your session, and analyse aggregate usage patterns. A cookie is a small text file placed on your device by your browser when you visit a website. The cookies used by tktk11 fall into the following categories:
Strictly Necessary Cookies
These cookies are essential for the tktk11 platform to function correctly. They maintain your login session, remember your account preferences, and ensure platform security features operate properly. These cookies cannot be disabled without impairing core platform functionality.
Analytical Cookies
We use anonymised analytical cookies to understand how players navigate the tktk11 platform — which pages are visited most frequently, where users spend the most time, and what technical issues may need addressing. This data is aggregated and cannot be used to identify individual players.
Functional Cookies
Functional cookies remember choices you have made on the platform — such as your preferred display settings, game lobby filters, or language preferences — to provide a more personalised experience during subsequent visits.
Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies will affect your ability to log in and use core platform features. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.
The tktk11 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered on tktk11 or has submitted personal data to us, please contact [email protected] immediately. Upon confirmation, we will suspend the relevant account and securely delete all associated personal data without delay.
tktk11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. The revised Policy will be published at tktk11.app/privacy-policy with an updated effective date displayed at the top of the document.
Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players via the email address associated with their account prior to the changes taking effect. Continued use of the tktk11 platform following notification of a material change constitutes acceptance of the updated Policy.
We recommend that you review this Privacy Policy periodically to stay informed of any updates. If you have questions about any changes, please contact our support team at [email protected].
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which tktk11 handles your personal data, please contact our dedicated support team. We take all privacy enquiries seriously and will respond within 24 to 48 hours on Bangladesh Standard Time (UTC+6).
When contacting us about a privacy matter, please include your registered username, the email address linked to your tktk11 account, and a clear description of your query or concern. This will allow us to locate your records and respond more efficiently.
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